Introduction & Our Commitment
At YogaLife London, we are deeply committed to protecting the privacy and security of our clients' personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you visit our studio, use our website, or engage with our services. We understand the importance of your privacy and are dedicated to handling your data with transparency and respect, in compliance with applicable data protection laws, including the GDPR.
By using our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully to understand how your personal data is treated.
Information We Collect
We collect various types of information to provide and improve our services to you. This includes:
- Personal Identifiable Information (PII): This may include your name, email address, phone number, physical address, date of birth, and emergency contact details when you register for classes, workshops, or memberships.
- Health Information: For your safety and to tailor our instruction, we may collect information about your physical health, injuries, and medical conditions through health questionnaires. This sensitive data is handled with the utmost care and confidentiality.
- Payment Information: When you make purchases, we collect payment details such as credit/debit card numbers. This information is processed securely through trusted third-party payment processors and is not stored directly on our servers.
- Usage Data: We may collect data on how you access and use our website and services, such as your IP address, browser type, pages visited, and the dates/times of your visits.
- Communication Data: Records of your correspondence with us, including emails, phone calls, and messages through our website or social media.
How We Use Your Information
The information we collect is used for various purposes to deliver and enhance your YogaLife London experience:
- To Provide Services: Registering you for classes, managing your membership, and facilitating your participation in workshops.
- For Safety & Well-being: Using health information to ensure appropriate instruction and prevent injury.
- To Process Transactions: Handling payments for classes, memberships, and retail purchases.
- Communication: Sending you important updates about your bookings, policy changes, and service announcements.
- Marketing & Promotions: With your consent, we may send you newsletters, special offers, and information about new classes or events. You can opt-out at any time.
- Improvement of Services: Analyzing usage data to understand trends, improve our website, and develop new offerings.
- Customer Support: Responding to your inquiries and providing assistance.
- Legal Compliance: Fulfilling our legal and regulatory obligations.
